Investigator/Audit Training, root cause, change management, organizational assessment

An organizational development and problem-solving company.

Root Cause Analysis. Lean Manufacturing. Human Performance. Leadership Development. Strategic Business Planning. Customized Training. Executive Coaching. Authorized RAC-TQI affiliate.

Services

& Ideas!

Our specialty is customized training to meet your unique needs. Our core courses include:

	Continuous Improvement and Integrated Assessment Workshop
	Basic Incident Investigation and Process Auditing
	Advanced Incident Investigation and Process Auditing
	Understanding Human Performance & Beginning Error Reduction
	Organizational Elements for Continuous Improvement

Customized 2-Day Root Cause Analysis course: SAI developed and is currently delivering a 2-day Root Cause Analysis fundamentals course to a major utility client. We have trained over 250 people with our customized program, and they are seeing a difference! "Ty understood exactly what we needed, and developed an effective program that delivers the basics - without having to buy complicated companion software."

Most consultants are trying to sell you their canned investigation software. SAI works to understand your existing programs, organizational needs, and current culture. We then work with you to develop a fundamentals program that delivers what you need to achieve quality investigations, understanding of causes, and development of actions that will prevent recurrence. "I dreaded the thought of this training, but the Simple Approach method is very understandable." Is this what you need? Let's discuss - tell me more about customized Root Cause Fundamentals training.

Continuous Improvement and Integrated Assessment Workshop

Wilkes-Barre, PA, February 2004. Durham, NC, August 2004

"Great summary of tools. This is an excellent program for new supervisors entering the ranks of management. ... Well worth the cost and time." - Dewey Evans, Human Performance Manager

"This program gave my Continuous Improvement Coordinators the jump start they needed for their new positions." - Jeff Clark, CI Project Manager

This workshop is intended for professionals in the assessment, organizational development, and continuous improvement function. The workshop covers a variety of continuous improvement activities based on proven practices and theories. At the conclusion of this two-day workshop, each attendee should have a better understanding of: the continuous improvement cycle, methods for achieving continuous improvement, methods for evaluating organization-level performance, and tools for implementing continuous improvement and trending. Includes a workbook and copies of the slides.

Incident Investigation and Auditor Training

Basic Incident Investigation and Auditing

“Big Picture”: This course is intended to be a simple, direct delivery of investigation and auditing fundamentals to help the new practitioner become immediately more effective. It is designed for people relatively new to these activities (e.g., new responsibility, new hire, or new regulation).

Bottom line – this class is NOT theory – it is 8 hours of practical skills demonstrated effective in real industrial settings.

Suggested / Recommended Attendees:

	People new (<3 years) in the QA, auditing, assessment, or investigation business
	Supervisors and employees responsible for incident investigations
	Managers responsible for safety, assessment, or quality programs
	Managers, supervisors, and employees involved in processes subject to oversight agency audit or inspection (e.g., medical, manufacturing, construction, and pharmaceutical) or subject to governmental regulation (e.g., DOE, NRC, DEP, DOT, and OSHA)
	People designated as incident investigation leaders
	Environmental, regulatory, safety, and health group professionals

Course Contents Overview:

	Essence of Investigation and Auditing – the big picture, what does excellence look like
	Initial Activities - “Begin with the end in mind” (Covey), prepare for success
	Data Collection – interviewing, evidence, reproducible trail
	Simple and VERY Effective Analytical Techniques
	Developing effective corrective actions – correct condition and prevent recurrence
	Reporting – know your audience, address required content
	Interpersonal Skills – the difference between adding value and making enemies

Advanced Incident Investigation and Auditing

“Big Picture”: There is no substitute for experience in the investigation and auditing business. It is a performing art. The only way to become an expert is to do it – a lot. However, there are some simple tactics for experienced practitioners that will speed your development to expert-level. This course is designed to be an interactive collaboration between experienced students, the experienced instructor, and proven advanced techniques and approaches. Bottom line – this class is NOT theory and NOT for beginners – it is 8 hours of practical, advanced skills demonstrated effective in real industrial settings. At least one year of auditing or experience with at least 10 incident investigations or completion of SAI’s Basic course is strongly recommended before taking this course.

Suggested / Recommended Attendees:

	Professionals looking to sharpen their expertise in these areas
	Managers responsible for safety, assessment, or quality programs
	Managers, supervisors, and employees involved in processes subject to oversight agency audit or inspection (e.g., medical, manufacturing, construction, and pharmaceutical) or subject to governmental regulation (e.g., DOE, NRC, DEP, DOT, and OSHA)
	People who are regularly incident investigation leaders
	People who need to represent the company in important audits or incident investigations by government agencies

Course Contents Overview:

	Essence of Investigation and Auditing – the big picture, what does excellence look like
	Culture and Sponsorship – the intangible differences between adding value and warfare
	Common Terminology Issues / Mistakes – extent of condition, generic implications, etc.
	Simple Effectiveness Reviews – how do you know the action plan worked
	Understanding and Analyzing Human Performance
	Simple (and Effective) Barrier Analysis
	Auditing for Excellence – simple actions to go beyond compliance and truly add value
	Why Didn’t we find this Ourselves? – fine tune your internal assessment processes
	Genesis of a Learning Organization – Continuous Improvement

Interested in on-site training for your organization? Contact us for more information and terms.

Contact Simple Approach Inc. for more information about arrangements for these consulting services - info@simpleapproachinc.com.

Our specialty is customized training to meet your unique needs. Our core courses include:

Incident Investigation and Auditor Training

Send mail to info@simpleapproachinc.com with questions or comments about this web site.

Last modified: 5/15/2008